Frequently asked questions


When do online sales stop?

Online sales will stop at 10.00pm the day before the event.


Can I get a refund if I buy a ticket but I decide not to use it?

Tickets are not refundable if the event takes place at the planned date and time.


How many emails will I receive after booking?

After making a booking, you will receive a confirmation email. This is not your ticket, it is just a summary of the order you have made and the reference number for the booking. If you have purchased tickets and chosen to have them delivered to you as e-tickets, you will receive a separate email with your tickets attached in a PDF file.


What should I do if I haven't received my e-ticket?

Typically, you should receive your tickets within 30 minutes of booking.

It is not uncommon for emails to get held up in a queue or diverted to a junk folder, so be sure to check those.

If you haven't received anything the day before the event, please contact support@kaizenticketing.com for further investigation.


I can't open the attachment in the ticket delivery email - what should I do?

etickets are delivered in a PDF file. If you are unable to access a PDF on your device or computer, download Acrobat Reader and you will be able to open the file. You can do that here https://get.adobe.com/uk/reader/


Do I have to print my e-ticket?

You can show your e-ticket on your phone if you don't have access to a printer. The scanner just needs to be able to read the barcode on the ticket. 


How will my personal data be used?

Your data will only be used by Health & Wellbeing Festival. You can update your contact preferences in the 'My Account' section when you log in.